Returns and Refunds Policy

At Little Haven Australia, we want you to be happy with your purchase. Please read our Returns and Refunds Policy before placing your order.

Change-of-Mind Returns

We accept change-of-mind returns within 14 days of the date your order is delivered or collected, provided that:

• The item is unused, unassembled and in its original condition.

• All parts, instructions and accessories are included.

• The original packaging is unopened, undamaged and suitable for resale.

• You provide a receipt or other proof of purchase.

Customers are responsible for all delivery and return transportation costs associated with a change-of-mind return. Original delivery charges are non-refundable.

Due to health and hygiene requirements, mattresses, change pads and other bedding products cannot be returned for change of mind once their packaging has been opened.

Items that have been assembled, partially assembled, used, damaged after delivery or removed from their original packaging may not be accepted for a change-of-mind return.

Clearance and Final-Sale Items

Clearance, warehouse-sale and final-sale products cannot be returned for change of mind unless otherwise stated.

This does not affect any rights you may have under the Australian Consumer Law if an item is faulty, unsafe, incorrectly described or not fit for its intended purpose.

Damaged or Faulty Products

Please inspect all boxes and products as soon as possible after delivery or collection.

If your item arrives damaged, has missing parts or appears to be faulty, please contact us as soon as possible and provide:

• Your name and order number.

• A description of the issue.

• Clear photographs or videos of the product, packaging and affected area.

• Photographs of any product labels or batch numbers.

Where possible, please contact us before assembling or using the product. Reporting visible delivery damage within 48 hours will help us investigate the issue with the delivery provider, but this timeframe does not limit your rights under the Australian Consumer Law.

Depending on the circumstances and the nature of the problem, we may provide replacement parts, arrange a repair, replace the product or issue a refund.

For a minor problem, we may choose to repair the item or provide replacement parts within a reasonable time.

For a major problem, you may be entitled to choose between a replacement or refund in accordance with the Australian Consumer Law.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us before assembling or using it. We will arrange an appropriate solution, including collection and replacement where required.

Product Colour and Natural Variations

Product colours may appear slightly different depending on lighting, photography and screen settings. Timber and timber-look products may also have natural variations in grain, texture and finish.

Minor variations that do not affect the product’s safety, function or overall quality are not normally considered faults.

Returning Large Furniture

Returns must not be sent or delivered to our warehouse without prior approval.

Once your return has been approved, we will provide instructions for returning the product or arranging a warehouse drop-off in Carrum Downs, Victoria.

The customer is responsible for ensuring that change-of-mind returns are safely packaged and transported. Little Haven Australia is not responsible for damage occurring during return transportation arranged by the customer.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow up to 5–10 business days after the returned item has been received and inspected for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear in your account.

Refunds will not be issued until the returned product has been received and assessed, except where otherwise required by law.

Order Cancellations

Please contact us immediately if you need to cancel an order.

Orders that have not yet been dispatched may be cancelled for a full refund. If an order has already been dispatched or booked with a delivery provider, delivery, redirection and return transportation charges may be deducted from the refund.

Custom orders, specially ordered products and personalised items cannot be cancelled once production or processing has commenced, except where required by law.

Proof of Purchase

A receipt, order confirmation, invoice, bank statement or other reasonable proof of purchase may be required before a return, repair, replacement or refund can be processed.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to customers under the Australian Consumer Law.

Contact Us

To request a return or report a damaged, faulty or incorrect product, please contact Little Haven Australia through our website contact form.

Please include your order number, contact details and photographs of the product so we can assist you as quickly as possible.